We know people love our stuff! We haven't stayed in business since 1976 by making products people don't like. When people come into our factory and see our products we hear them get excited and they often tell us we we're selling them too cheap for New Zealand Made!
But we also know that buying on a website isn't quite the same as going into a shop or coming into our factory. You can't tell exactly how big the product is, you can't touch it to see how nice it feels, and if it makes a noise like our toy sheep or felt balls you can't hear the sounds it makes. We get that, and we want you to be confident and happy with your purchase.
So, if you decide you'd like to return your item, please let us know within 7 days of receiving it. We will happily refund your money or replace it with something else - whichever option you choose.
We don't refund the shipping charge though ($5 in NZ, $12.50 to Australia or the overseas postage rate shown at checkout for the rest of the world). And if your parcel was large and sent freight free we deduct the cost of sending it to you from the refund. You'll need to return the product at your cost and it needs to be unused and in it's original packaging. We also don't refund the credit card commision as that's kept by Shopify and we aren't refunded it if an order is cancelled - in NZ that's 2.7% plus 30 cents per transaction. Overseas it's 3.7% plus 30 cents per transaction. Likewise if you've paid through a third party such as PayPal of Afterpay - we don't refund the commision we're charged by them.